Mystery Shopping & Test Purchases in Hamburg
Covert test purchases to uncover theft, poor service or compliance violations.
Test purchases (mystery shopping) are covert purchases by our staff under cover identities. Applications: till manipulation, retail theft, grey-market sale, brand-guideline violations, service quality control.
Every test purchase is documented: photo, video, receipts, written report. Evidence is court-admissible — usable in labour and civil proceedings.
Headquarters in Hamburg (Hammer Landstraße 204, 20537 Hamburg). Deployment across Germany and EU within 24 hours. First consultation free, NDA is signed before any case details are disclosed.
Typical cases: Mystery Shopping
Investigation for SME
Mandate from a German mid-market company (50–250 employees). Mystery Shopping within a complex investigation with court-admissible documentation. Cooperation with the client’s law firm.
Major corporation mandate
Mandate from a DAX corporation via the Compliance department. Mystery Shopping according to the corporation’s internal security standards. Reporting to Compliance, HR and board.
Private assignment
Private client from Hamburg with international background. Mystery Shopping discreet, with NDA. Report in German and English for lawyer and family.
How we work — in 4 steps
Cost: Mystery Shopping
Transparent calculation. No hidden fees.
Hourly rate (Stundensatz)
Flexible model for operational tasks. You pay only for actual working time.
Fixed price (Festpreis)
Flat fee for clearly defined packages. Full cost control from contract signing.
FAQ
How long does an assignment in «Mystery Shopping» typically take?+
Standard packages — 5–14 business days. Complex mandates may take several weeks. Detailed timeline is fixed in the contract.
Are the results admissible in German courts?+
Yes. We work strictly under §34a GewO, BDSG, GDPR and UWG. All evidence is documented with full chain of custody and is court-admissible.
Does DRS Security guarantee a specific result?+
No — that would violate professional ethics and §34a GewO. We guarantee professional, legally compliant work by a team of licensed specialists, as well as full transparency at every stage.
Need Mystery Shopping?
First consultation — free, confidential, non-binding. We respond within one business day.